AI guest concierge for short-term rentals
Guests message at all hours. Now every apartment has its own concierge on WhatsApp that answers in seconds, arranges taxis and tables, checks the weather and the surf, offers your extras, and only wakes you when it really matters.
Guests get answers at 2am. You get to sleep.
Free 30-day pilot on 10 to 20 of your units. Set up for you.
Casa Oliva Concierge
online
Tap a question
Not a chatbot. A concierge with tools.
It reads the house manual, then reaches for whatever the guest needs: live conditions, maps, local businesses, even a photo of a confusing boiler.
- Google Maps
- Live weather
- Surf reports
- Local events
- Web search
- Taxis and tables
- Photos and voice notes
Running short-term rentals means your phone never stops.
Sound familiar?
- 23:52
The same questions, every single stay.
Wi-Fi, check-in, parking, bins. Your team answers them over and over, across every property.
- 02:14
Problems at 2am, when nobody's awake.
Either someone on your team loses a night's sleep, or the guest is left waiting until morning.
- 09:31
Small issues you only hear about in the review.
By the time it's public it's too late to fix, and it sits on your listing for good.
- 17:40
Extras nobody had time to offer.
Late check-outs, transfers, cots. Money guests would happily pay, lost in a busy inbox.
Black Fig AI takes all four off your plate, and then goes further.
More than answers. A local concierge in every apartment.
It doesn't just know the house manual. It knows the area, checks live conditions and passes on requests, so your guests feel looked after from the moment they arrive.
Asked in any language. Answered in the same one.
02:14, Flat 2B
It sorts what it can, and tells you the rest.
Guests scan a QR code in the apartment and chat on WhatsApp, in their own language. Anything urgent reaches you straight away, written so you can act without opening the chat.
And it carries your brand, not ours. Your guests talk to "Casa Oliva Concierge", or whatever you choose to call yours.
See more example conversationsCasa Oliva Concierge
online
- Hi, there's no hot water and we have an early flight tomorrow
- Sorry about that, let's sort it. The boiler is in the cupboard left of the kitchen sink. Is the small red light on?
- Yes it's red
- Thank you. Hold the reset button for five seconds and the light should turn green. I've also told the host, so someone can come first thing if it doesn't.
To you · 02:15
Flat 2B: no hot water
Guest tried the boiler reset. Checking out at 06:00. Needs someone first thing if it doesn't come back.
Your concierge, your voice.
Some guests love a little ceremony. Others just want the answer. We set the tone with you, so it sounds like your brand from the first message.
Hi! Is it OK if we leave at 1pm on Sunday instead of 11?
Very good. A later departure is possible as an extra, until 2pm on Sunday. Shall I put the request to your host?
One message for you, every morning.
What happened overnight, what's waiting for you and who arrives today, in a single WhatsApp before your coffee. No dashboards to check, no threads to read.
Example summary for a property manager
Casa Oliva Concierge
Daily summary · 07:30
- Good morning. Here's the last 24 hours across your 18 apartments.
- 46questions answered without you
- 1issue sent to you: Flat 2B hot water, fixed by 09:10
- 3extras requested: 2 late check-outs, 1 airport transfer
- 5check-ins today, one arriving after 22:00 (Flat 4A)
- Reply with a flat number for the details.
Not another inbox tool.
Most AI messaging tools hand you software and a settings page. We hand you a concierge that already knows your properties, and rules it can't break.
What changes for you
- Problems caught before they become reviews.
- It checks in during the stay and passes complaints straight to you with every detail, while there's still time to put them right.
- Most questions answered without you.
- Wi-Fi, check-in, bins, parking, the nearest pharmacy. Answered in seconds, in the guest's language, at any hour.
- Extras offered once, at the right moment.
- A late flight gets a late check-out offer. An airport arrival gets a transfer. It takes down a complete request, so all you do is say yes.
- A record of every house-rule problem.
- Quiet-hours reminders, parties politely refused, and a log of every noise or house-rule incident, ready if neighbours or the building ever complain.
- ~650scripted guest conversations every version must pass
- 24/7answering, including 2am on a Sunday
- 1clear alert when it matters, written so you can act
- 0promises that cost you money
It never promises anything that costs you money.
The shower was cold yesterday. Can we get 50% off?
Rule: never offers refunds or discounts
I'm sorry about the shower. I can't change the price myself, but I've passed your request to the host with all the details. They'll reply here today.
Sent to the host for approval
- No refunds, discounts or free extras. It can offer what you sell, but every request that costs money comes to you to approve.
- No missed emergencies. Leaks, lock-outs and injuries reach you immediately. If an alert can't be delivered, the guest is told, never left waiting.
- No door codes to the wrong person. Codes go only to a guest matched to a current booking, and only during their stay.
Every version is tested against around 650 scripted guest conversations before it talks to a real guest. The money, emergency and door-code cases have to pass every time.
- Money
- Emergencies
- Door codes
How a pilot works
We're taking on our first founding pilots now, a few property managers at a time, so each one gets our full attention.
-
We set it up for you
Your house manual, rules, extras and who to call, in your brand and your tone. Guests reach it from a QR code in each apartment.
-
Thirty days, free
On 10 to 20 of your units. Your team stays in charge of anything that needs a person.
-
You see the results
Questions answered without you, problems caught early and extras captured, measured without keeping your guests' conversations.
After the pilot: a monthly fee per apartment plus a one-off setup, agreed with you before the 30 days end. No surprises.
Questions property managers ask
Does it work with my booking system?
Guests reach it by QR code, so it works alongside whatever you use today. During the pilot we connect it to your booking system so it can match guests to their stays, or work from a simple booking export if a direct connection isn't ready yet.
What about guests who don't use WhatsApp?
The same QR code can open the chat in a web browser, so nobody is left out and there's nothing to download.
Does it reply in the Airbnb or Booking.com inbox?
Not yet. Today it lives on WhatsApp and the web, where guests get instant replies during their stay. Booking-site inbox replies are on our roadmap.
Which languages does it speak?
It replies in the language the guest writes in, and sends your alerts in yours.
How much work is setup for my team?
Very little. You send us your house manual, house rules, the extras you sell and who to call for what. We build and test it, then you try it before any guest does.
What does it cost?
The pilot is free for 30 days. After that it's a monthly fee per apartment plus a one-off setup, agreed with you before the pilot ends. No surprises.
What happens to my guests' data?
Conversations are deleted after check-out and alerts after 30 days. We measure results with anonymous counts, never by keeping guest chats, and we sign a data processing agreement with you before any pilot starts. Read the privacy policy.
Built by a rental company, set up by hand.
Black Fig AI is part of Black Fig, a short-term rental company, so it's built around how rentals actually run. We take on a small number of property managers at a time and set up each one ourselves.