Guest privacy notice
Chatting with your concierge
Last updated 13 October 2026
You reached this page from a QR code at your accommodation. Here is the short version of how your messages are handled.
The basics
- You are chatting with an AI assistant, not a person. If something needs a person, your host is brought in.
- The concierge sees the messages, photos and voice notes you send, your WhatsApp phone number and profile name, and which apartment you are staying in.
- It uses them to answer your questions, pass on requests and urgent problems to your host, and keep the service secure.
- Please don't send sensitive information such as health details or payment card numbers. It never needs them.
Who sees it
- Your host or property manager, who is responsible for how your data is used during your stay.
- WhatsApp (Meta), which carries the messages, and the AI and hosting providers that help generate replies and run the service.
- We don't sell your data.
How long it is kept
Your conversation is deleted after you check out. Alerts sent to your host are deleted after 30 days.
Your choices
You can ask to see, correct or delete your data, or object to how it is used. Ask your host, or write to [email protected] and we will pass your request on and help them respond.
Read the full privacy policy for details, including your right to complain to a data protection authority.